Payments and Refunds

Payment and Refund Policy

  1. Carbon Quarry accepted methods of payment is with a credit card or selectively a check.
  2. Accounts will not be activated or reactivated without prior payment
  3. All fees and renewal fees are due on or before the due date of the renewing account.
  4. Incomplete, incorrect, or questionable signup information can result in an account NOT being activated.
  5. Any losses or expenses experienced by the Customer, due to actions taken by Carbon Quarry in response to Customer non-payment, are not the responsibility of Carbon Quarry.
  6. By purchasing Carbon Quarry services, yo uare agreeing to allow Carbon Quarry to place your account on a recurring payment plan. The account will automatically be re-billed according to the terms of the plan you select.
  7. You grand Carbon Quarry permission to charge your credit card for any and all services you request any any renewals thereof.
  8. If Carbon Quarry is unable to process a payment for your plan by its due date, Carbon Quarry may immidiately, and without notice, suspend your account by disabling service features in whole or in part. Any such suspension will continue until payment is successfully processed. Furthermore, in the event your accoutn has been placed in suspended status for non-payment, Carbon Quarry may permanently disable service features and terminate your account on written notice of thirty (30) days. For clerification, Carbon Quarry may issue such notice by sending an email message to the registered email address associated within your account.
  9. Other than for your failute to comply wit hthe applicable End User License Agreement, Carbon Quarry will use commercially reasonable efforts to make your Data available for you to download ofr a period of three (3) days after account termination. Carbon Quarry has no obligation to provide you wit ha copy of your Data and may remove and iscard any backup data.
  10. If an account has been suspended for non-payment, it will only be reactivated upon payment of all overdue fees.
  11. It is a violation of this Agreement for you to misuse or fraudulently use credit and debit cards. A determination of such misuse or fraudulent use shall be at the sole discretion of Carbon Quarry. Further, Carbon Quarry may report all such misuses and fraudelent uses (as determined by Carbon Quarry in its sole discretion) to appropriate government authorities, credit reproting services, financial insitutions and credit card companies.
  12. On recurring plans payments accepted are non-refundable for the paid for period. On a case by casis at the sole discretion of Carbon Quarry, refunds may be offered a prorated basis.
  13. If you do not wish to continue services with Carbon Quarry, or do not wish to renew your account, it is your responsibility to cancel your account prior to your renewal date to avoid further charges.
  14. You are free to cancel your account at any time. Similarly, Carbon Quarry reserves the right to cancel any account at any time for any reason including, but not limited to, a breach of this Agreement or the EULA.
  15. You have ninety (90) days to dispute any charge or payment processed by Carbon Quarry. If you have a questions concerning a charge you believe is incorrected, please contact us via email at customer@carbonquarry.com